What to do if your app is frozen or crashing?

If the Limbic app is not loading, freezes, or closes unexpectedly, simple troubleshooting steps usually solve the problem.

Troubleshooting steps:

1. Force close the app: Close Limbic from your phone's recent apps screen and reopen it.
2. Check your internet connection: Make sure your mobile device is connected to a stable Wi-Fi or cellular network.
3. Check for app updates: Visit the App Store (iPhone) or Google Play Store (Android) and search for "Limbic Care" to see if an update is available. Installing the latest version resolves most bugs.
4. Restart your phone: Turn your mobile device off and back on again to clear temporary system memory.

If the problem persists:
If the app is still frozen or crashing after trying these steps, please reach out to our team:

1. Open the in-app support chat, if accessible, or contact let your therapy service know.
2. If possible, send us a screenshot or screen recording showing what happens right before the crash.
3. Let us know what device model and operating system (e.g., iOS or Android) you are using so we can investigate immediately.